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Private Label & Co-Packing Tea Experts
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Last updated: May 1, 2021

Protecting your privacy is very important to us. Caraway Tea Company, LLC. (“Caraway”, or the “Company”) will only use the information you share with us to process your orders and to enhance your shopping experience. We do not rent, trade, or sell your personal information to others. And, we respect your preferences in how we use it.

This Caraway website (the “Site”), only sells to and ships to United States addresses and will not collect any personal data from users in the European Union. This Privacy Policy is applicable only to United States consumers and only when they access and use this Site, and may not be applicable to transactions performed and information collected in other channels.

 

Privacy Policy and Cookie Policy

 

What types of information does this Site collect and how do we use it?

 

  • When you place an order, we ask for your name, e-mail and mailing addresses, credit card number and expiration date and the phone number of your shipping address. We need this information to process and fulfill your orders, and to notify you of your order status. We do not store your credit card information. It is passed through to our secure, third-party card processor and not retained by the Site. When you create an account, we provide a convenient single sign on experience similar to other e-commerce platforms. Your order history and personally identifiable information associated with us is never shared with others.
  • When you request newsletters or reminder services, we ask for your e-mail address. Then we forward any information you request to your e-mail account. You may unsubscribe at any time by either using the link that will be on everything we send to you, or by contacting us.
  • When you post a customer review, we ask for your initials and e-mail address. However, you may choose whether to have your e-mail address displayed with your review. Just let us know.
  • When you enter one of our contests or promotions, we may ask for your name, phone number, e-mail, social media account information, and mailing addresses. We use this information to administer the contest and notify you if you win and to administer the promotion. Again, contests or promotions are only open to persons who reside in the United States.
  • If you have provided us with an e-mail address or social media account information, we may use it occasionally to notify you about important changes to our web sites, new services, or special offers. If you prefer not to receive these updates, we respect your wishes. Simply contact us with your request. Make sure to let us know if you have given us more than one e-mail account.
  • The Site collects browser and device information (including IP address) and information collected through cookies and other similar technologies. For more information on how we use cookies, please see “Cookies” below.
  • We contract with other companies to provide certain services for us including: shipping, e-mail distribution, market research, name and address verification, promotions management and payment processing. We provide these companies with only the information they need to perform their services for us and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than us.
  • As we believe to be necessary or appropriate: (a) under applicable law; (b) to comply with legal process; (c) to respond to validly issued requests from public and government authorities; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect our rights, privacy, safety or property, and/or you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
  • To provide you with improved services, we may use aggregated pools of data (without personal identifiers) for research and commercial purposes.
  • We may also provide aggregate statistics about our sales, traffic patterns, and related site information to reputable third parties, but these statistics are fully and permanently anonymized and do not include any personally identifiable information.

 

How does the Site use cookies?

 

  • A “cookie” is a small amount of data that is sent to your browser from a web server and is sometimes stored on your computer’s hard drive, although not always. Our Site uses cookies primarily for features available only to logged in users (and only users from the United States). For logged in users, our cookies contain unique numbers that allow our Site to recognize your computer if you come back to place another order. If you visit our Site from outside the US, session cookies will be deleted when you close your browser.
  • The “help” function on most browsers contains information on how to set your browser to notify you before accepting cookies or to disable cookies entirely. However, if you do not accept cookies, you will not be able to use any feature that requires registration. Also see “How do I manage cookies?” below.
  • Our uses of cookies, web beacons, and similar technologies fall into the following general categories:
    • Operationally Necessary. We may use cookies, web beacons, or other similar technologies that are necessary to the operation of our Site. This includes technologies that allow you access to Site, that are required to identify irregular site behavior, prevent fraudulent activity and improve security, or that allow you to make use of our functions such as shopping cart, saved search, or similar functions;
    • Performance-Related. We may use cookies, web beacons, or other similar technologies to assess the performance of our Site, including as part of our analytic practices to help us understand how our visitors use our Site, determine if you have interacted with our messaging, determine whether you have viewed an item or link, or to improve our Site;
    • Functionality-Related. We may use cookies, web beacons, or other similar technologies that allow us to offer you enhanced functionality when accessing or using our Site. This may include identifying you when you sign into our sites or keeping track of your specified preferences, interests, or past items viewed so that we may enhance the presentation of content on our sites;
    • Advertising or Targeting-Related. We may use first-party or third-party cookies and web beacons to deliver content, including ads relevant to your interests, on our Site

[or on third party sites]

. This includes using technologies to understand the usefulness to you of the advertisements and content that has been delivered to you, such as whether you have clicked on an advertisement.

How do I manage cookies?

You may refuse or accept cookies from the Site at any time by activating settings on your browser. Information about the procedure to follow in order to enable or disable cookies can be found on your Internet browser provider’s website via your help screen. You may wish to refer to http://www.allaboutcookies.org/manage-cookies/ for information on commonly used browsers. Please be aware that if cookies are disabled, not all features of the Site may operate as intended. You can adjust your cookie preferences by adjusting your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. The Help function within your browser should explain how to do this. Alternatively, you may visit www.aboutcookies.org or www.allaboutcookies.org to obtain detailed information on how to prevent cookies from being set on your particular browser.

Third-Party Business Partners

We contract with other companies and people to perform tasks on our behalf and share your information with some of them to help maintain this Site or provide other services, such as processing credit card payments, engaging technical support for our Site, or performing analysis related to our Site. When we share information in this way, we require the agent or service provider to use the information solely for providing us with services and to maintain the privacy, confidentiality and security of your information.

Third Party Sites

The Site permits you to link to other websites on the Internet through direct links or through applications such as “share” or “like” buttons, and other websites likewise may contain links to the Site. The information practices or content of such other websites is governed by the privacy statements of those websites and not by this Privacy Policy. We encourage you to review the privacy policies found on such other websites, services, and applications to understand how your information is collected and used by them.

Legal Requirements

We may disclose your information to third parties a) under applicable law; (b) to comply with legal process; (c) to respond to validly issued requests from public and government authorities; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect our rights, privacy, safety or property, and/or you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

How do we protect your information?

  • In order to place your orders and access your account information, you will need to sign in to our secure server. The Secure Sockets Layer (SSL) software encrypts all the information you provide before it is sent to us.
  • All customer information within our systems is protected against unauthorized access.
  • We do not sell or trade your personal information to advertisers, marketers, or anyone else without your consent.
  • We will not release any information on you to anyone without your consent, except as otherwise disclosed in this Privacy Policy to meet legal obligations.
  • We provide a high level of security for our computer systems, databases, and networks to protect all customer information in our systems.
  • While we take reasonable steps to secure your information from loss, misuse, interference and unauthorized access, modification and disclosure, you should be aware no security procedures or protocols are ever guaranteed to be 100% secure from intrusion or hacking, and there is therefore always some risk assumed by sharing information online. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us.
  • You can modify, add or delete credit card payment information associated with your account by signing in and going to the “My Account” link in the top navigation menu.

While we take reasonable steps to secure your information from loss, misuse, interference and unauthorized access, modification and disclosure, you should be aware no security procedures or protocols are ever guaranteed to be 100% secure from intrusion or hacking, and there is therefore always some risk assumed by sharing information online. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us.

California Consumer Privacy Act (CCPA) – Your California Privacy Rights

Under California Civil Code Section 1798.83, California residents have the right to request and receive, twice per year, information about third parties with whom we have shared personal information about you for the marketing purposes of those third parties during the previous twelve months, a description of the categories of personal information shared, and a description of the nature of the business with whom it was shared.

Third-Party Disclosure

Caraway is committed to protecting your personal information. We do not sell or trade your personal information to third parties.

To request a copy of the information disclosure provided by Caraway Tea Company, LLC, please contact ccpa@carawaytea.com or by mailing to: Caraway Tea Company, LLC,  271 Upper North Rd, Highland, NY 12528.

The Site does not currently recognize and process “do not track” signals from different web browsers. For more information on “do not track,” please visit http://www.allaboutdnt.org.

Changes to this Privacy Policy

Caraway may amend this Privacy Policy from time to time. The “Last Updated” legend at the top indicates when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy to the Site, so you should check back from time to time.

We Welcome Your Feedback

We value your business and any concerns you have are important to us. If you have further questions about your privacy, or would like to delete your account, please contact us.

Caraway Tea Company, LLC.
271 Upper North Rd.
Highland, NY 12528
(845) 236-3645

customerservice@carawaytea.com